Create the text
Write it yourself or prepare a draft with Tunoo.
Send letters onlineYour letter.
Your letter.
Prepared online.
Delivered by post.
Write your letter in Tunoo or have a draft prepared. You check the content, address and price. After your approval and payment, DHL takes care of printing, enveloping and postal delivery.
From your phone or computer · final price before payment · the recipient doesn’t need Tunoo
01 / Your request becomes a letterYou have something to say.
You have something to say.
Tunoo helps you write it.
Write your text yourself or tell Tunoo whom you want to write to and what it is about. Your request becomes a draft that you can check and edit at your own pace.
“Write to my electricity supplier that I need an explanation of my annual statement.”
- Describe your request in your own words
- Read, add to and correct the draft
- Approve the final version yourself
A prepared draft is not sent yet.
02 / The right addressChoose your contact.
Choose your contact.
Check the address.
Choose a saved contact or enter the recipient’s address directly. You can also use contacts that Tunoo detected and saved from your uploaded letters.
- Choose the recipient from your contacts
- Enter name, street, house number, postcode and town directly
- Check detected address data before using it
You check a detected address.
More about smart contacts Make sure the recipient and address are right for your letter. Add a department or other necessary address details if needed.
03 / From screen to letterboxFive steps.
Five steps.
One finished letter.
You stay in control of the content and the order. DHL takes care of the postal processing.
Content & address
Check the final version and the recipient’s address.
Shipping option
Choose the shipping option offered for your letter.
Price & payment
See the final price, confirm the order and pay.
DHL takes over
Printing, enveloping and sending to the recipient.
04 / Shipping & priceSee the final price first.
See the final price first.
Then place the order.
Choose the suitable option from the available shipping options. Before paying, you see the summary with the recipient, shipping option and final price including VAT.
Standard letter
Postal delivery for ordinary letters. It does not include individual proof of delivery.
Registered letter
For letters where proof matters to you. Which variant is available and what proof it includes is shown when you choose.
Available shipping options and services are shown during ordering. Delivery times are estimates. For deadline matters, check whether the shipping option and timeframe suit your request.
05 / Part of your communicationA letter goes out.
A letter goes out.
Your matter moves on.
A letter is often one step in a bigger case. With Tunoo you prepare the reply and keep track of the further exchange.
Understand a letter
Upload a letter you received and get help understanding the content and the steps due.
Prepare a reply
Describe what you want to say. Check the draft and choose postal delivery for your reply.
Follow up later
Set a reminder to look for an answer or take the next step.
An example / query about a statementFrom the letter you received
From the letter you received
to your own reply.
- Upload the statement
You get post from your energy supplier and have a question about the billed consumption.
- Write the query
Tunoo helps you understand the details and prepares a letter to the provider with you.
- Check and have it sent
You check the text and address, choose the shipping option and pay for the approved order. DHL prints, envelopes and sends the letter.
- Keep the answer in view
Set a reminder if needed. If the answer comes by post, you can upload it too and continue the case.
06 / Reminders & smart tasksRemember the next step.
Remember the next step.
Detect completed work.
You can set a reminder for your query. If there is an automatically created Tunoo task for the case, Tunoo can also detect when it is done.
01 / REMIND
Check back later.
Note when you want to look for an answer. You mark tasks you created yourself as done yourself.
02 / DETECT
Understand the case.
Tunoo detects important information in the letters provided and creates matching Tunoo tasks.
03 / CLOSE
Follow up completion.
When Tunoo detects that the related work is done, it closes the matching automatically created task.
Task status and delivery are separate.
More about Tunoo tasks A completed task is not proof of postal delivery. Shipping or delivery information depends on the chosen shipping option and on the notifications actually available from the postal service provider.
07 / Room for your requestsWhen your request
When your request
needs a letter.
You decide what you want to say and whether the postal service offered is suitable for it.
Insurer or energy supplier.
Ask a question, add details or explain a matter about your contract in writing.
Landlord or authority.
Describe a situation, ask for a response or reply to a letter you received. Check the requirements of the recipient in question.
Good to knowYour questions
Your questions
about letter mail.
From the first wording to postal processing.
Who prints and sends my letter?
DHL takes care of printing, enveloping and postal delivery. You prepare the letter in Tunoo, check the order and approve it for paid execution.
Does the recipient need a Tunoo account?
No. The recipient receives a physical letter at the postal address given. No Tunoo account is required.
Can Tunoo write the letter for me?
Tunoo can prepare a draft based on your description. You read it, correct it if needed and approve the final version yourself.
Can I use an address from an uploaded letter?
Yes. Tunoo detects contact details in uploaded letters and saves them as contacts. You can choose such a contact and check the address before sending.
When do I see the price?
You see the final price including VAT after choosing the shipping option and before paying. Only then do you decide on the paid order.
What is the difference between a standard and a registered letter?
A standard letter is sent without individual proof of delivery. For a registered letter, the proof included depends on the variant offered. The specific services are shown when you choose the shipping option.
Can I change the letter before it is sent?
You can check and change the text and recipient’s address while preparing. Check the final version carefully before approving and paying. After the order, processing may already have started.
How quickly does the letter arrive?
Delivery time depends on the chosen shipping option and postal processing. Times shown are estimates. Allow enough time for time-critical letters.
Does a completed Tunoo task mean my letter was delivered?
No. The task status describes the handling of a step. Proof of delivery comes only from the information available for the chosen shipping option.
Which data is passed on for dispatch?
To carry out the approved order, the required letter and address data is passed to the postal service provider. More information on recipients, processing and your rights is in the privacy policy.
Your next stepWhat would you like
What would you like
to say by letter?
Prepare your letter in Tunoo. You check and decide. DHL takes care of printing, enveloping and dispatch.
Prepare a letterYour letter.
Handled with care.
We process personal data in accordance with the GDPR. We store the documents and account data in your Tunoo account in a data centre in Berlin, Germany. For the letter mail you order, the required content and address data is passed to the postal service provider. Information on recipients, service providers and your rights is in the privacy policy.
More about data protectionTunoo GmbH · Düsseldorf
Your contact
for preparing letters
Your approval counts
Text, address, shipping option
and price before payment