01 / DOCUMENTS
Everything about the case at hand.
Use messages and documents in Tunoo to clear up a question about your contract or your bill.
The services of TunooYour request.
Your request.
Well supported
from the start.
Compare electricity and gas, apply for insurance or send a letter. Tunoo helps you with the next step and supports you afterwards, too, with documents, questions and deadlines.
Understand your request
Start with the right information.
Take the next step
Check, choose and approve deliberately.
Stay supported afterwards
Organise documents, questions and dates.
01 / Electricity & gasA tariff for your home.
A tariff for your home.
Help with everything that follows.
Enter your postcode and your consumption. Compare the available offers of the participating providers and submit your application via Tunoo.
- Compare available electricity and gas tariffs
- Choose an offer and check the application
- Submit the application with your consent
Here for you after you sign, too
Compare electricity & gas A question about your annual statement, submitting a meter reading or a query to the provider? Tunoo supports you in checking the documents and with the next steps.
Comparison of participating providers. The energy supplier decides on acceptance and supply. Your previous contract is cancelled only with the instruction this requires.
02 / InsuranceFind the right cover.
Find the right cover.
Have support when questions arise.
As an insurance broker, Tunoo GmbH helps you clarify your needs, compare available tariffs of the participating insurers and prepare an application.
Your documents in view afterwards, too
Explore insurance Submit a dentist’s bill, add requested documents or send a query to the insurer. Once you instruct us, and with the required authorisation, Tunoo supports you in handling it.
Comparison of participating insurers. The insurer decides on accepting the application and on insurance benefits.
Initial information on insurance brokerage03 / Letter mailWritten online.
Written online.
Sent as a letter.
Write your letter in Tunoo or have a draft prepared. Choose the recipient, check the address and pick an available shipping option.
- Check the text and the recipient’s address
- Choose the shipping option and see the final price
- Approve and pay for the letter
DHL takes care of printing, enveloping and dispatch.
Discover letter mail After your approval and payment, DHL prints the letter, puts it in an envelope and sends it to the address given.
The final price including VAT is shown before payment. Available shipping options are offered during the process.
After the request, things continueA contract is running.
A contract is running.
So is your everyday life.
Tunoo supports you when documents arrive, information is missing or a next step is due.
02 / QUERIES
Prepare questions and answers.
Describe your request. Tunoo helps you understand, put things into words and prepare the next response.
03 / DEADLINES
Follow upcoming tasks.
Tunoo detects important contract information, creates matching Tunoo tasks and closes them automatically when it detects that the case is done.
Your decisions stay with you.
More about Tunoo tasks Contracts, cancellation orders and paid services require your corresponding instruction or consent. Automatic completion refers to the status of the matching Tunoo task.
An example after signing the contractA back payment is due.
A back payment is due.
You can ask Tunoo.
You signed your electricity contract via Tunoo. Now an annual statement with a back payment has arrived.
- Provide the bill
Upload the statement and describe your question.
- Look at the details together
Tunoo helps you understand the bill and see which details you should check.
- Prepare a query
If something remains unclear, you have a message to the provider prepared and check it before sending.
- Note the next step
If needed, set a reminder to look for the answer or to follow up again.
Costs & remunerationKnow what the next step
Know what the next step
costs before you take it.
Here you can see how comparison and brokerage differ from paid letter mail.
Comparison and application
free of charge for you.
You can compare the tariffs on offer and submit your application via Tunoo. Tunoo finances the brokerage through commissions from providers, insurers or participating brokerage partners.
You pay the premiums or energy costs of your chosen contract according to its terms. The comparison covers the connected providers and available tariffs.
See the final price.
Then decide.
Letter mail is subject to a charge. Before you pay, you see the final price including VAT for the chosen shipping option.
You check the letter, recipient and price and explicitly agree to the paid order. For other paid offers such as point purchases, the price is shown in the respective ordering process.
Good to knowQuestions about the
Questions about the
services of Tunoo.
From the first comparison to a later query.
What do I need to start an electricity or gas comparison?
To start, you need your postcode and your consumption. For the application, the required contract and connection details are requested.
What do I need for an insurance request?
First choose what you want to insure. Tunoo asks for the details needed for the type of insurance and for your needs. Additional documents depend on the specific application.
Can I reach Tunoo after signing the contract?
Yes. For a contract concluded via Tunoo, you can contact Tunoo with questions about documents, bills or upcoming steps. This is handled within the services offered and the instruction you give.
Which providers are compared?
The comparison covers the connected providers, insurers and available tariffs. The selection and the relevant offer conditions are shown in the respective comparison.
Who decides on my contract?
You decide whether to submit an application. The energy supplier or insurer decides on acceptance. The insurer decides on insurance benefits.
Who prints and sends my letter?
After your approval and payment, DHL takes care of printing, enveloping and postal delivery. You prepare the letter in Tunoo and check the content and the recipient’s address.
Your next stepWhat do you need
What do you need
support with right now?
Choose the topic that is on your list today.
Your requests.
Handled with care.
We process personal data in accordance with the GDPR. We store the documents and account data in your Tunoo account in a data centre in Berlin, Germany. Information on recipients, service providers and your rights is in the privacy policy.
More about data protectionTunoo GmbH · Düsseldorf
Your contact
for the Tunoo services
Your consent counts
For contract applications,
instructions and payments