Give the right context
These details help
- A short subject and a specific description.
- The matter concerned or the contract reference, if needed.
- What has already happened and what response you need.
- Only the documents needed to handle your request.
Passwords, full access codes and unnecessary sensitive data do not belong in a general contact request.
Ways to contact us
Provide this content!
- Confirmed support e-mail
- Phone number, if any
- Opening hours
- Contact path inside the Tunoo app
Follow-up questions about an existing matter should refer to that matter.
Phrase your request clearly
Example
“My question concerns the matter … . On … I received … . What is unclear to me is … . Please help me with … .”
Only add the details that relate to your actual request.
Who is behind it
Tunoo GmbH · Düsseldorf · Amtsgericht Düsseldorf · HRB 110336.