Account and getting started
Do I have to sign a contract?
No. You can also use Tunoo to organise documents, messages and tasks.
How do I get started?
Create your account using the intended sign-up path. Start with a specific question or a document. In this preview, sign-in and sign-up are not yet connected.
Documents and messages
Which files can I upload?
You can see the available formats and quotas in the actual upload process. Check that the document is complete and legible.
How do I find an e-mail?
Describe the sender and content of the message you are looking for to Tunoo.
Can I be reminded about an e-mail later?
Yes. Create a task or reminder to deal with it later.
Are attachments shared without my approval?
Private documents and attachments require the necessary separate approval for each transmission.
Tasks and reminders
Tunoo recognises important contract information in the documents you provide and creates matching Tunoo tasks. If it recognises in the matter that the related work has been done, it completes that task automatically.
The automatic task status does not trigger a cancellation, payment or contract change. You mark tasks you created yourself as done.
Why was a task completed automatically?
For automatically created Tunoo tasks, Tunoo can recognise that the related matter has been dealt with. You complete personal tasks yourself.
Does that mean a cancellation has been sent?
No. The task status alone does not order or send a cancellation.
Services
Who decides on my insurance application?
The insurer reviews the application and decides whether to accept it.
Who confirms the start of energy supply?
The energy provider confirms acceptance and the start of supply.
Who prints my letter?
After your approval and payment, DHL takes care of printing, enveloping and postal delivery.
Is support available after the contract has been concluded?
For a contract arranged through Tunoo, you can get in touch with documents, questions and other requests. They are handled within the scope of your mandate and the services offered.
Describing a technical problem
- Note the step in which the problem occurs.
- Describe what you expected and what actually happens.
- Add your device, browser or app version, if known.
- Only use a screenshot without unnecessary personal data.
- Do not send passwords or access codes.