01 / SCAN & FILE
The letter arrives.
You scan a letter from your provider and save it with your documents.
The features of TunooEverything at hand.
Everything at hand.
On to what’s next.
Find documents, answer messages and keep track of deadlines. Discover how the features of Tunoo support you with your everyday tasks.
Your everyday life in TunooChoose a feature and find out more.
01 / Documents & scannerYour documents.
Your documents.
Right where you need them.
A letter from your provider, an invoice or an insurance policy. Scan paper documents or upload files and keep them in Tunoo.
- Capture letters with the scanner
- Store files in one place and find them again
- Keep documents ready for a message or a query
For example
Need your last electricity bill? Find the file in Tunoo and use it for your query to the provider.
Good to know
You decide which documents you upload. Private files are shared only within the approval you give for the case in question.
02 / Inbox & e-mailOne message.
One message.
Everything about it in one place.
With your own Tunoo e-mail address you send and receive e-mails. In the inbox you find messages and their documents in the thread.
- Send and receive e-mails with your Tunoo address
- View messages and attachments together
- Follow the previous thread when questions come up
For example
Your provider asks for a receipt. You open the message and prepare your reply with the right file.
Good to know
You can address a message directly to an e-mail address. Check the recipient, your text and the selected attachments before sending.
03 / Tasks & deadlinesLess on your mind.
Less on your mind.
More done on time.
Note what needs to be done next and set a reminder. That way, queries, documents and upcoming deadlines get their place.
- Create your own tasks and matching reminders
- See upcoming tasks in the overview
- Review and confirm task suggestions from letters
For example
Your electricity supplier needs a meter reading. You create a task and get reminded to submit it.
Good to know
You check the date and content of a suggested task before you confirm it. That way the reminder stays tailored to your specific case.
04 / AI assistantA letter becomes
A letter becomes
a next step.
Ask Tunoo what a letter is about. Have the content summarised and a reply prepared, which you can then review.
- Have documents explained and summarised
- Create draft replies for e-mails and letters
- Get suggestions for next steps and tasks
For example
“What does my provider want from me? Please write a query about this invoice.”
Good to know
Check important details and drafts. Contracts and payments require your explicit consent. Approvals depend on the case in question.
05 / ContactsThe right connection.
The right connection.
When you need it.
Save your own contacts or search for companies in the public directory. Each contact shows the available ways to get in touch.
- Manage private contacts in your account
- Find companies in the directory
- Get in touch via the available e-mail, letter or Tunoo channels
For example
You want to send your insurer a query. Choose the right contact and the available channel.
Good to know
Your private contacts belong to your account. Importing a phone book requires your consent.
06 / Letters by postPrepared online.
Prepared online.
Delivered as a letter.
Create your letter in Tunoo and check the recipient’s address and the content. After your approval and payment, DHL prints the letter, puts it in an envelope and sends it.
- Write a letter or have a draft prepared
- Check the recipient, content and displayed price
- Order dispatch after your approval and payment
For example
A company needs your reply by post. You prepare the letter in Tunoo and approve the dispatch.
How does dispatch work?
Tunoo guides you through preparing and ordering. DHL takes care of printing, enveloping and postal delivery. The final price is shown before you pay.
The features work togetherFrom “What is this?”
From “What is this?”
to “I’ll take care of it.”
This is how a letter can become a clear case.
02 / UNDERSTAND & PREPARE
You ask Tunoo.
Have the content explained and a draft of your query prepared.
03 / REPLY & REMIND
You take the next step.
Review and send your reply. Set a reminder if you want to follow up later.
For your contracts, tooYour documents are here.
Your documents are here.
Tunoo keeps supporting you.
Discover the support for electricity, gas and insurance – from the comparison to questions after you sign the contract.
Questions about the features
Before you get started.
A few answers for your start.
Can I use the features without a new contract?
Yes. You can use Tunoo for documents, e-mails and tasks even if you do not want to sign a new electricity, gas or insurance contract right now.
Can Tunoo suggest a task from a letter?
Yes. Tunoo can suggest a suitable task. You review the suggestion and the date and confirm it.
Can I also write to external e-mail addresses?
Yes. With your Tunoo e-mail address you can send e-mails to and receive e-mails from external recipients.
Which features and services cost money?
Letter mail and point purchases are subject to a charge. You see the price before you agree. AI use, uploads and storage are governed by the current terms of use and club terms.
Who sends a letter created in Tunoo?
After your approval and payment, DHL takes care of printing, enveloping and dispatch.
Start with a
small task.
File a document. Set a reminder. Prepare a reply. Your next step starts in Tunoo.
Your documents.
Handled with care.
We process personal data in accordance with the GDPR. We store the documents and account data in your Tunoo account in a data centre in Berlin, Germany.
More about data protectionHosting in Berlin
Documents and account data
You give the approval
Share private files for
the case in question