Terms of use

Tunoo GmbH · Düsseldorf
Version: 7 November 2026

• Chapter 01 · Tunoo Club, points and participation
• Chapter 02 · Registration, account and identity
• Chapter 03 · AI assistant and automated support
• Chapter 04 · Inbox, messages and Requests
• Chapter 05 · Files, document scanning and storage
• Chapter 06 · Tasks, reminders and deadlines
• Chapter 07 · Contacts and directories
• Chapter 08 · Letter mail and external postal services
• Chapter 09 · Electricity and gas comparison and contract brokerage
• Chapter 10 · Insurance comparison and insurance brokerage
• Chapter 11 · Prices, payments and paid services
• Chapter 12 · Data protection, data security and confidentiality
• Chapter 13 · Availability, maintenance and platform changes
• Chapter 14 · User obligations, prohibited use and misuse
• Chapter 15 · Liability, damages and limitations of liability
• Chapter 16 · Contract term, termination and account closure
• Chapter 17 · Changes to the GTC, communication and final provisions

§ 1.1 Membership

Upon registration, the user becomes a member of the Tunoo Club within the scope of the functions offered. Participation and the use of individual Club functions are governed by these terms and by the rules displayed before the respective promotion.

§ 1.2 Earning points

Club points may be credited in particular for registration, daily missions, eligible referrals, selected contract conclusions and purchase against payment. The requirements, amount and timing of a credit are determined by the respective promotion communicated before participation. A credit may depend on verification of the eligibility requirements.

§ 1.3 Daily missions

Daily missions, where offered, are reset at 00:00 local time applicable in Berlin. Points for missions not completed are credited retrospectively only if this is expressly provided for.

§ 1.4 Referrals

Referral rewards are granted only for valid and eligible referrals. Under the intended referral model, the reward may be triggered when the referred user has received 5,600 free points or has completed a correspondingly qualifying service, such as a contract, letter mail or a points purchase. The specific participation conditions displayed in each case are decisive. Manipulated or artificially generated referrals are excluded.

§ 1.5 Points account

Club points are internal units of use and are neither legal tender nor a credit balance that can be paid out. The points balance may become negative in accordance with the displayed consumption rules; a technical lower limit of minus 40,000 points may be provided for. A negative points balance does not in itself give rise to a monetary claim against the user. Newly credited or purchased points may first offset a negative points balance, provided that this is presented transparently before the purchase.

§ 1.6 Verification of a German mobile number

Users with a successfully verified German mobile number may use the designated AI functions permanently free of charge and without points-related usage limits. Even a negative points balance does not restrict AI use as such. Only the upload of new files is blocked when the points balance is negative. This block does not apply at a points balance of zero.

§ 1.7 Users without German mobile verification

Users without a successfully verified German mobile number use AI functions in accordance with the applicable Club points rules. As soon as their points balance becomes negative, both AI functions and new file uploads are blocked. At a points balance of zero, this block based on negative points does not yet apply. Once the balance has been brought back to at least zero, the corresponding block ceases to apply.

§ 1.8 Existing files and technical protective measures

Points-related upload blocks do not delete any files already stored. Access to existing files is governed by the agreed functions and the statutory provisions. Security and anti-misuse measures permitted by law remain possible.

§ 1.9 No payout and statutory rights

A voluntary payout, transfer or refund of Club points is not provided for. Mandatory statutory rights of withdrawal, repayment, reimbursement and warranty remain unaffected. Club points do not expire merely through the passage of time, unless something else has been lawfully agreed for a clearly designated special promotion.

§ 1.10 Misuse

Multiple accounts are permitted in principle. The improper use of multiple accounts to fraudulently obtain Club points, referral rewards or other benefits is prohibited. Points obtained without entitlement may be corrected after an appropriate review; statutory rights remain unaffected.

§ 2.1 Account types

Tunoo offers personal and business accounts. Upon registration, the information required for the selected account type is collected, in particular name or company name and legal form, email address and password.

§ 2.2 Email verification

Registration may depend on successful verification of the email address provided. Users must provide accurate information and communicate changes to required contact details, insofar as the platform allows such a change.

§ 2.3 Tunoo ID and Tunoo address

Tunoo may assign each account a unique Tunoo ID and an associated Tunoo email address. These assignments are, in principle, permanently linked to the respective account and cannot be changed freely. There is no entitlement to a particular ID.

§ 2.4 Multiple accounts

A person may maintain multiple accounts, provided that this does not circumvent any security rules, participation conditions or statutory provisions. The same email address cannot be assigned to several active accounts at the same time.

§ 2.5 Business accounts and permissions

In the case of business accounts, authorised persons may act on behalf of the company. The company is responsible for granting, reviewing and revoking employee permissions within the scope of the legally permissible account functions.

§ 2.6 Access security

Access credentials must be kept confidential. If misuse is suspected, Tunoo must be informed without undue delay via the designated contact channels. Tunoo may take proportionate security measures.

§ 2.7 No automatic deletion due to inactivity

An account is not automatically and permanently deleted solely because of prolonged inactivity.

§ 2.8 Re-registration

After complete account deletion, the same email address may in principle be used again for a new account, unless legally permissible security reasons preclude this. The new account does not acquire any entitlement to the restoration of deleted data or earlier Club benefits.

§ 2.9 Statutory protective rights

Mandatory data protection, consumer and other rights remain unaffected.

§ 3.1 Scope of functions

The AI assistant supports users in creating and editing texts, messages, documents, tasks, information and service-related processes. The functions actually offered in each case are determined by the platform.

§ 3.2 Susceptibility to errors

AI-generated content may be incorrect, incomplete or misleading. Users should check details, addresses, amounts, deadlines and legally relevant declarations before giving their binding approval.

§ 3.3 Operations subject to approval

The conclusion of contracts, orders subject to a charge, payments and the disclosure of private information or files to third parties require the express user approval necessary for the respective operation. A general permission to use the assistant does not replace this approval.

§ 3.4 Ordinary messages

Ordinary messages may be sent automatically on the basis of a user permission that was previously validly granted and continues to exist to the permissible extent. The permission may be changed or revoked in accordance with the settings offered.

§ 3.5 Contacts and tasks

Subject to the corresponding user permission, the assistant may create contacts and suggest or generate tasks. Tasks derived from scans or documents require the designated confirmation. The automatic completion of tasks is governed exclusively by the rules for Tunoo-Tasks in Chapter 6.

§ 3.6 No independent deletion

The AI assistant does not independently delete any messages, files, contacts or tasks. Statutory deletion obligations and deletions expressly triggered by the user remain unaffected.

§ 3.7 No general release for training

Private content is not released generally for the training of AI models merely because the service is used. The data protection information and any separate legal bases remain decisive.

§ 3.8 Legally regulated services

Insofar as AI is used for insurance or other legally regulated services, the obligations of the service provider responsible in each case remain in full force.

§ 3.9 Responsibility

User approvals do not constitute a general exclusion of liability for Tunoo. Own attributable misconduct is governed by the statutory provisions, including the rules on contributory fault.

§ 3.10 Scheduling and express approval

At the user's request, the AI assistant may schedule meetings, generate a Google Meet link via the calendar provider's functions, create calendar entries and send invitations to specified recipients. Before each binding creation of an appointment and the sending of the invitation, Tunoo obtains the user's express final approval for the specific appointment details and recipients. A general AI permission does not replace this approval.

§ 3.11 Changing and cancelling appointments

Appointments already created are changed or cancelled by Tunoo only at the user's express request or with the user's express consent. An automatic, independent change or cancellation is not provided for.

§ 3.12 Follow-up and alternative appointments

If an invitee declines or does not respond, Tunoo may, within the scope of a specific permission previously granted, prepare or send a follow-up enquiry and suggest alternative appointments. A new binding appointment booking or invitation again requires the user's final approval.

§ 4.1 Communication functions

The Inbox may display messages, files and operations (“Requests”) in a shared interface. Depending on the function offered, messages may be transmitted via Tunoo-internal communication, email or connected external communication channels.

§ 4.2 Private and group communication

Communication between two main participants may be conducted as a private dialogue. Where there are several main recipients, a group Request may be created. Copy recipients may be given access to associated content in accordance with the respective access rules.

§ 4.3 Assignment of messages

Tunoo may automatically assign messages to an existing operation, in particular on the basis of the participants and thematic similarity. An assignment expressly chosen by the user or creation within an open Request generally takes precedence over an automatic assignment rule.

§ 4.4 Recipient check

The user is responsible for the accuracy of the recipient information they enter, insofar as the errors are not attributable to Tunoo. When disclosing private content, the special approval rules must be observed.

§ 4.5 Sent content

The content of sent messages is not subsequently altered. Corrections are made by means of new messages. Requests may be archived in accordance with the functions offered.

§ 4.6 Status indicators

Without a special statutory or expressly agreed proof function, sending, processing and status indicators do not constitute reliable proof of legal receipt or of the content having been noted.

§ 4.7 Misuse

Unsolicited advertising, unlawful content, identity deception and the unauthorised use of other persons' communication data are prohibited.

§ 4.8 Protection of shared communication

In the event of account deletion, content lawfully transmitted to other participants may be retained for those participants to the extent necessary and legally permissible. Statutory data protection rights remain unaffected.

§ 5.1 File functions

Tunoo may offer the scanning, uploading, storage, display, organisation and sending of documents. The specific scope of services and any technical restrictions are displayed on the platform.

§ 5.2 Responsibility for content

Users may only process files for which they hold the necessary rights. Prohibited or unlawful content must not be uploaded.

§ 5.3 Private storage

Files that have not been approved for sharing are, in principle, accessible only to the authorised user or to the persons permissibly authorised for a business account. Disclosures take place in accordance with the approval rules.

§ 5.4 Scan and extraction functions

Automatic text recognition, classification or extraction of contract data may contain errors. Before binding actions, in particular with regard to deadlines and recipient data, an appropriate check is required.

§ 5.5 Uploads with a negative points balance

If the Club points balance is negative, the upload of new files is blocked. With a verified German mobile number, the AI functions otherwise remain available free of charge and without points-related restriction; without such verification, the AI functions are additionally blocked when the points balance is negative. This block does not apply at exactly zero points.

§ 5.6 Files already stored

A block on new uploads does not delete any files already stored. Access is governed by the functions offered and statutory rights.

§ 5.7 Deletion and transmitted copies

The user's own files that have not been sent may be deleted in accordance with the functions offered. Copies already transmitted to third parties may remain with them or in communication records retained in a legally permissible manner. Data subject rights remain unaffected.

§ 5.8 Availability and data rights

Tunoo does not guarantee absolutely uninterrupted technical operation. Statutory claims in respect of defects in digital products, to data access and to deletion remain in place.

§ 6.1 Task types

Tunoo distinguishes between tasks created manually by the user (“User-Tasks”) and tasks created automatically by Tunoo (“Tunoo-Tasks”).

§ 6.2 User-Tasks

Manually created User-Tasks are managed exclusively by the user. Tunoo does not mark them as completed independently or automatically.

§ 6.3 Tunoo-Tasks

Tunoo-Tasks may in particular serve as reminders of contract terms, notice periods, contract end dates, invoices and other relevant events. Tunoo may automatically mark Tunoo-Tasks it has created itself as completed if, according to the information available, there is no further need.

§ 6.4 No proof of a legal act

The automatic marking of a Tunoo-Task as completed does not in itself constitute proof of an effective termination, of a deadline having been met or of any other legal act actually performed.

§ 6.5 No automatic deletion

The automatic completion of a Tunoo-Task does not result in its automatic deletion. The AI assistant does not delete tasks independently.

§ 6.6 Notifications

A notification may be triggered for a task via the channel and at the time provided for in each case. Without an express separate agreement, Tunoo does not owe multiple reminders.

§ 6.7 No guarantee of success

Reminders serve as organisational support. Tunoo does not guarantee that reminders will be noticed in time, that terminations will be validly declared or that deadlines will be met. Statutory liability for Tunoo's own attributable breaches of duty remains unaffected.

§ 6.8 Responsibility for own tasks

Users, in principle, check deadlines that are important to them themselves, unless Tunoo has expressly undertaken a more extensive service.

§ 6.9 Task archive

Completed tasks may remain in the task overview. Storage and deletion are governed by the statutory provisions.

§ 6.10 Calendar appointments and tasks

Calendar appointments and meeting invitations are to be distinguished from User-Tasks and Tunoo-Tasks. The authority to mark an automatically generated Tunoo-Task as completed does not entitle Tunoo to independently change or cancel a calendar appointment or to send an invitation without the required approval.

§ 6.11 Calendar integration

Where a supported Google Calendar has been connected with express authorisation, Tunoo may save approved appointments in the user's calendar. Whether and when the entry is technically adopted also depends on the respective calendar service and its interfaces.

§ 7.1 Private contacts

Users can create and manage their own contacts. Private contacts are, as a rule, accessible only to authorised users of the respective account.

§ 7.2 Public business directory

Tunoo may provide a public directory of businesses and organisations. Such entries are managed by Tunoo or authorised sources; users cannot change them without the corresponding authorisation.

§ 7.3 Communication channels

Depending on the available function, contacts may be reachable via Tunoo, email or post. A visual channel marker serves for orientation and does not guarantee actual reachability.

§ 7.4 Automatic creation

The AI assistant may create contacts automatically only within the scope of a validly granted authorisation. Sharing private contact data with third parties requires the applicable legal basis and, where appropriate, the user's approval.

§ 7.5 Import and merging

Importing from device address books requires the necessary permission. Automatic merging may take place in accordance with the functions offered; appropriate safeguards against incorrect matching are to be provided.

§ 7.6 Rights of third parties

When storing and using personal contact data of third parties, users must respect their rights and the applicable data protection provisions.

§ 7.7 Data portability

Statutory rights of access, data portability, rectification and erasure continue to apply, even if a general CSV export is not offered for every function.

§ 8.1 Description of services

Tunoo enables the digital preparation and paid ordering of physical letters. Once an order has been duly placed, the content and recipient data required for this are transmitted to the printing, enveloping and postal service provider used in each case. Printing and enveloping are carried out by the commissioned service provider in accordance with its procedures.

§ 8.2 Available shipping methods

Regular letter mail and, where applicable, special shipping methods, such as registered mail, are offered only insofar as the corresponding option is actually available and has been selected before the order is placed.

§ 8.3 Review and approval

Before placing the binding order, the user reviews the content, recipient address, shipping method and total price. Triggering the paid order requires the express confirmation required by law for this purpose.

§ 8.4 Conclusion of contract and price

The terms displayed in the ordering process determine the time at which the contract is concluded. The total price, including any applicable taxes and fees, is displayed before the order is placed. This does not establish an automatic recurring payment.

§ 8.5 Changes after ordering

Once the order has been bindingly transmitted for processing, changes or cancellations may be technically impossible. Mandatory statutory rights of withdrawal and other mandatory statutory rights remain unaffected.

§ 8.6 Shipping status

Tunoo displays, in particular, the order and payment status, insofar as these are available. A confirmed order or a successful payment is not to be equated with legally proven receipt by the recipient. Complete shipment tracking is not promised.

§ 8.7 Errors by Tunoo

If a duly paid letter order is not forwarded for the intended processing due to an error attributable to Tunoo, Tunoo offers renewed execution or a refund in accordance with the statutory rights. Further statutory claims remain unaffected.

§ 8.8 Duplicate payments

Duplicate payments may arise in the event of connection interruptions or repeated payment transactions. Tunoo reviews such transactions and refunds amounts collected twice without legal grounds. Statutory refund claims exist irrespective of any report to support.

§ 8.9 No guarantee of receipt

Without an express separate commitment, Tunoo guarantees neither a specific delivery day nor the legally effective receipt of a declaration. Statutory responsibility for Tunoo's own breaches of duty remains unaffected.

§ 9.1 Comparison service

Tunoo provides users with comparison and application functions for electricity and gas products. The use of the comparison and the transmission of enquiries may be free of charge for users; Tunoo may receive a brokerage fee from the supplier.

§ 9.2 Market selection

The tariffs displayed come from the data sources and suppliers that are actually connected. A complete comparison of all tariffs available on the market is not promised.

§ 9.3 User data

For the comparison and the application, in particular the postcode, place, consumption, customer type, meter data and other required information may be processed. Users must check the information entered for accuracy.

§ 9.4 Prices and bonuses

Displayed prices, instalment payments, bonuses and savings are based on the available supplier information and the stated assumptions. The terms of the respective energy supplier that have been validly incorporated are decisive. A specific amount of savings is not guaranteed.

§ 9.5 Application and conclusion of contract

Every binding application or conclusion of contract requires the necessary user approval. The respective energy supplier decides on acceptance and supply; Tunoo does not become an energy supplier merely by displaying the comparison.

§ 9.6 Termination of existing contracts

A termination or other declaration to a previous supplier is made only within the scope of a specific authorisation granted for this purpose or a valid power of attorney. A particular outcome of the termination is not guaranteed.

§ 9.7 Follow-up support

Where offered, Tunoo provides support with documents, reminders, invoices and communication. The scope results from the specific service commitment. Statutory rights against the supplier and Tunoo remain unaffected.

§ 9.8 Applicable contract terms

The terms of the respective supplier apply to the energy supply. Statutory information and consumer rights remain unaffected.

§ 10.1 Role of the intermediary

Insurance brokerage is carried out exclusively by a person or company that is legally entitled to do so and, where necessary, registered. Before the first advice, the identity, status and legally required initial information of the intermediary actually responsible are provided.

§ 10.2 No unverified claim of authorisation

The designation of Tunoo GmbH as an insurance broker licensed in its own right may only be used if the corresponding requirements under trade law are actually met for the company. If the brokerage is carried out via another legally responsible intermediary, that intermediary's role is transparently disclosed.

§ 10.3 Scope of comparison

The product selection may be limited to connected insurers and available tariffs. The legally required information on the market and information basis, in particular under § 60 VVG, is provided in good time.

§ 10.4 Advice and documentation

Legally prescribed obligations to advise, to state reasons and to document, in particular under §§ 60 to 62 VVG, remain unaffected. The use of an AI assistant and the customer's consent do not replace these obligations.

§ 10.5 Remuneration

Insofar as legally permissible, the brokerage may be financed by commissions paid by the insurer or other legally permissible remuneration models. The required information on this is provided.

§ 10.6 Application and acceptance

A binding insurance application requires the necessary customer approval. As a rule, the insurer decides on acceptance, commencement of insurance, insurance cover and benefit decisions in accordance with the insurance contract and applicable law.

§ 10.7 Health data

Special categories of personal data, in particular health data, are processed only where the necessary data protection requirements are met. Further details are contained in the privacy policy.

§ 10.8 Support and power of attorney

Support with invoices, benefit claims or correspondence with insurers is provided only within the scope of the services actually offered and the necessary authorisations or powers of attorney. A particular outcome regarding benefits or reimbursement is not guaranteed.

§ 10.9 Statutory responsibility

Statutory claims against the responsible intermediary and against the insurer remain unaffected. The approval of a tariff is not a general waiver of liability.

§ 11.1 Free and paid functions

Tunoo offers both free and paid functions. Paid services may in particular be physical letter mail and the purchase of Club points. New paid services require the separate agreement required in each case.

§ 11.2 Price transparency

Before a paid order, the total price, including statutory taxes and fees, and the essential terms of service are displayed.

§ 11.3 Triggering payments

Every single payment requires the necessary user confirmation. A one-off points purchase or letter order does not establish an automatic recurring subscription.

§ 11.4 Payment service providers

Payment processing may be carried out via external payment service providers. The identity of the payee and the relevant payment terms result from the respective ordering process. Tunoo does not store complete card verification data after authorisation has been completed.

§ 11.5 Confirmation and invoice

After successful payment, the intended order or payment information is provided. Legally required invoices and contract confirmations are issued.

§ 11.6 Points purchase

Purchased Club points are credited after the payment has been confirmed and may, in accordance with rules transparently presented beforehand, first offset a negative points balance. A voluntary exchange back into money is not provided for.

§ 11.7 Refunds

Statutory claims arising from withdrawal, defects, repayment and reimbursement remain unaffected. Payments collected twice without legal grounds are refunded after review.

§ 11.8 Future subscriptions

Insofar as continuing obligations or subscriptions are offered in the future, separately agreed terms apply to them, including any termination options required by law.

§ 12.1 Data protection law

Tunoo processes personal data in accordance with the General Data Protection Regulation and the other applicable provisions. Detailed information on purposes, legal bases, recipients, retention and data subject rights is contained in the separate privacy policy.

§ 12.2 Confidentiality of private content

Private messages, files and contacts are, as a rule, treated confidentially. These GTC do not permit general inspection by employees or service providers without a specific reason.

§ 12.3 Authorised access

Access to private content takes place only on an appropriate legal basis, for a specific purpose and insofar as necessary, for example for a support case initiated by the user, a commissioned service or a legally permissible security check.

§ 12.4 Technical measures

Tunoo uses appropriate technical and organisational safeguards, in particular role-based access permissions, suitable transmission security and protection of stored data. Absolute security cannot be technically guaranteed.

§ 12.5 Service providers and other countries

Tunoo may use suitable processors and other service providers. Processing in or access from countries outside the European Economic Area takes place only where the necessary data protection requirements are met. A German hosting infrastructure does not necessarily mean that all service providers operate exclusively in Germany.

§ 12.6 AI and training

Private user data is not released for the general training of AI models merely because the platform is used. Insofar as other processing is intended, it requires its own valid legal basis and the prescribed information.

§ 12.7 Business accounts

In the case of business accounts, persons authorised by the business may be granted access in accordance with their role. Statutory rights of data subjects continue to apply.

§ 12.8 Security incidents

Tunoo fulfils its statutory obligations to handle and, where applicable, notify personal data breaches.

§ 12.9 Retention and erasure

Data is not retained for longer than necessary, subject to statutory retention obligations and other valid legal bases. Statutory rights of access, rectification, erasure and data portability continue to apply.

§ 12.10 Advertising

Promotional emails and comparable electronic advertising are sent only under the statutory requirements applicable to them. Necessary contractual and security notifications are to be distinguished from this.

§ 12.11 Google Calendar access and revocation

The connection to Google Calendar is established exclusively after a separate, deliberate authorisation by the user for the access permissions requested in each case. The user can revoke the permission via the available functions of Tunoo or of the provider. A revocation does not automatically remove calendar events already created or invitations already sent.

§ 12.12 Data processing for appointments

For the commissioned scheduling of appointments, necessary data such as names, email addresses, appointment titles, time, participants and meeting link may be transmitted to Google or to invited recipients. Legal bases, recipients, any transfers to third countries and further data protection information are set out in the separate privacy policy. The permission to connect the calendar does not constitute a blanket permission to use private calendar content in any other way.

§ 13.1 Availability

Tunoo endeavours to operate the platform reliably. Uninterrupted availability at all times is not promised. Statutory claims arising from the provision of digital products remain unaffected.

§ 13.2 Maintenance

Maintenance, security updates and technical work may cause temporary restrictions. Where necessary and appropriate, Tunoo informs affected users.

§ 13.3 Technical faults

In the event of faults, messages, orders or payment confirmations may be processed with a delay. Before repeating chargeable orders, users should check the available order status. Statutory rights in respect of duplicate payments remain unaffected.

§ 13.4 Security measures

In the event of specific security threats, Tunoo may take legally permissible and proportionate protective measures without undue delay.

§ 13.5 Changes to the services

Technical and functional changes are distinguished from changes to the GTC. Where §§ 327 et seq. BGB, in particular § 327r BGB, apply, changes to digital products are made only under the statutory conditions.

§ 13.6 Updates and rights in respect of defects

Statutory obligations regarding provision in conformity with the contract, necessary updates and the remedying of defects remain unaffected.

§ 13.7 Discontinuation of services

A permanent discontinuation of functions or of the platform takes place only while safeguarding existing contractual and statutory rights, in particular with regard to paid services and the handling of user data.

§ 14.1 Lawful use

Users may use the platform only in accordance with applicable law and the validly agreed terms.

§ 14.2 Prohibited content and actions

Prohibited are, in particular, fraud, threats, harassment, unlawful advertising, spam, identity deception, unauthorised access, infringements of the rights of third parties and the abusive use of automated interfaces or bots.

§ 14.3 Club misuse

Multiple accounts may not be used to manipulate Club points, missions, referral rewards or benefits. Following a proper review, unjustified credits may be corrected.

§ 14.4 Reporting and review

Suspected cases can be reported via support. Reviews of and access to private content take place only where there is an appropriate legal basis and to the extent necessary.

§ 14.5 Measures

In the event of violations, Tunoo may take proportionate measures, in particular notices, warnings, temporary restrictions or, where there is sufficient reason, termination of the user relationship. Where required, an opportunity to remedy the violation is given.

§ 14.6 Urgent cases

In the event of serious security risks or significant legal infringements, legally permissible immediate measures may be necessary.

§ 14.7 No blanket forfeiture

A suspension neither automatically results in the permanent deletion of all data nor in the blanket forfeiture, without compensation, of statutory claims arising from paid services.

§ 14.8 Requests from authorities

Tunoo cooperates with competent authorities only within the scope of legally valid obligations and powers.

§ 14.9 Legal protection

Statutory options for objection, complaint and legal protection remain unaffected.

§ 15.1 Statutory liability

Tunoo is liable in accordance with the statutory provisions. These GTC contain no general exclusion of liability for simple negligence.

§ 15.2 Cases of liability that cannot be limited

Liability for intent, gross negligence, damage resulting from injury to life, body or health and other cases of liability that are mandatory by law remains unaffected.

§ 15.3 User information and contributory fault

The statutory rules on responsibility and contributory fault, in particular § 254 BGB, apply to the consequences of incorrect or incomplete information provided by users and of decisions taken on their own responsibility.

§ 15.4 AI results

AI results may contain errors. A user's approval does not remove liability for errors attributable to Tunoo, in particular where the content actually sent deviates from the approved version due to an error by Tunoo.

§ 15.5 Deadlines and reminders

Without an express further agreement, a reminder is no guarantee of timely receipt, of the execution of a termination or of compliance with a deadline. Statutory liability for Tunoo's own breaches of duty remains unaffected.

§ 15.6 External providers

Energy suppliers, insurers, payment service providers and postal service providers fulfil their own contractual obligations in accordance with the contracts applicable in each case. Tunoo's statutory responsibility for its own services or brokerage obligations remains in place.

§ 15.7 No guarantee of success

Unless expressly agreed otherwise, Tunoo guarantees neither specific savings nor insurance benefits, acceptance of applications or successful delivery.

§ 15.8 Payment errors

Payments collected twice without legal grounds must be refunded. Further statutory claims remain unaffected.

§ 15.9 Data protection

Claims under the GDPR and other mandatory data protection provisions are not excluded.

§ 15.10 Appointments and third-party providers

Tunoo guarantees neither the acceptance of an invitation nor the attendance of invited persons nor the uninterrupted availability of Google Calendar and Google Meet. The successful creation of a calendar entry or the sending of an invitation does not constitute proof of its acceptance or that the meeting actually took place. Tunoo's statutory liability for its own attributable breaches of duty remains unaffected.

§ 16.1 Term

The general user agreement for a free Tunoo account is, as a rule, concluded for an indefinite period.

§ 16.2 Termination by the user

The user may, as a rule, end the free user agreement at any time without a contractual notice period. Deletion can be initiated via the account functions provided, after appropriate authentication.

§ 16.3 Ordinary termination by Tunoo

Where there is a legitimate reason and in compliance with statutory requirements, Tunoo may, as a rule, terminate the free user agreement by ordinary termination with at least 30 days' advance notice, unless a different mandatory provision applies.

§ 16.4 Extraordinary termination

The right of both parties to extraordinary termination for good cause remains in place. A formal warning or a period for remedy is granted where required by law.

§ 16.5 Suspension and deletion

Temporary suspension, termination of the contract and permanent account deletion are different measures. Permanent deletion takes place after the technically and legally necessary steps.

§ 16.6 Private data

Upon permanent account deletion, private content assigned exclusively to the user is deleted, unless there is a statutory retention obligation or another valid legal basis.

§ 16.7 Shared content

Messages and files lawfully transmitted to other participants, as well as joint cases, may be retained for the other parties involved to the extent necessary and legally permissible. Data subject rights remain unaffected.

§ 16.8 Data access

Statutory rights to access, data portability, provision of data and erasure remain in place. Where possible and necessary, the user may access their data before deletion is completed.

§ 16.9 Club points

Upon permanent account deletion, any remaining Club points and account-related benefits lapse as a rule. A voluntary payout or transfer is not provided for; mandatory statutory refund claims remain unaffected. A negative points balance does not give rise to a monetary debt.

§ 16.10 Ongoing third-party contracts

Deleting the Tunoo account does not automatically end existing insurance or energy supply contracts with third parties. Letter mailings already bindingly ordered are not cancelled solely by the account deletion.

§ 16.11 Registering again

After complete deletion, registering again with the same e-mail address is, as a rule, possible, unless legally permissible security reasons prevent it.

§ 16.12 No deletion for inactivity

No automatic permanent deletion takes place solely because of non-use.

§ 17.1 Scope

These terms apply to consumers and business users (traders). Special mandatory protective rights of consumers remain unaffected. Validly incorporated special service terms take precedence where they contain more specific provisions.

§ 17.2 Editorial corrections

Purely editorial corrections, linguistic improvements and clarifications that do not change substantive rights or obligations may be published immediately.

§ 17.3 Substantive contract changes

Changes to existing contract terms are made only on a valid contractual or statutory basis. There is no unrestricted power to unilaterally change all terms. Where consent is required, it is validly obtained.

§ 17.4 No general deemed consent through silence

Mere silence is not generally deemed consent to arbitrary contract changes. Consent can take effect only under the conditions validly agreed in the individual case and permitted by law.

§ 17.5 Changes to digital services

Changes to digital products are governed by the applicable provisions in each case, in particular § 327r BGB. Statutory rights to information, termination and remedy remain unaffected.

§ 17.6 Urgent measures

Measures required by mandatory legal requirements or significant security threats may be taken without undue delay to the extent legally permissible; prescribed notifications are given.

§ 17.7 Communication channels

Legally relevant notifications are made via the registered e-mail address or another suitable, legally permissible channel and, where applicable, on a durable medium. Contractual and security information is to be distinguished from advertising.

§ 17.8 Rejection and termination

If a user rejects a change, their rights and the options for ending the contract are governed by the existing contract terms and the law. Claims arising from services already acquired remain unaffected.

§ 17.9 Language

To the extent legally permissible and validly agreed, the German version is authoritative for interpretation. Translations may be provided for ease of understanding. Mandatory statutory obligations to provide information in a particular language remain unaffected.

§ 17.10 Previous versions

Tunoo may publicly display only the current version. Previous versions, their periods of validity and necessary records are retained on a valid legal basis and deleted once that basis no longer applies.

§ 17.11 Choice of law

German law applies. This does not deprive consumers of the protection of mandatory provisions that would be authoritative under the applicable conflict-of-laws rules in the absence of this choice of law.

§ 17.12 Place of jurisdiction

The statutory places of jurisdiction apply to consumers. For merchants and other cases permitted by law, Düsseldorf may be agreed as the place of jurisdiction.

§ 17.13 Consumer dispute resolution

As a rule, Tunoo is not willing to participate voluntarily in dispute resolution proceedings before a consumer arbitration board, unless there is a statutory or other binding obligation to do so. Information required by law under the VSBG is provided.

§ 17.14 Partial invalidity

If a provision is invalid, the statutory provisions apply. The validity of the remaining provisions is governed by § 306 BGB. No impermissible reduction to the extent still valid takes place.

§ 17.15 Precedence of individual agreements

Individual agreements take precedence in accordance with the statutory provisions. Mandatory statutory rights remain unaffected.