Match the bill
Compare the name, supply address, customer number and meter number. Check whether the bill actually belongs to your connection. Then look at the billing period.
Look at consumption and prices
Compare the opening and closing meter readings with your records. Note whether the consumption was read or estimated. Compare the standing charge and unit price with the contract details valid for that period.
Check payments and bonuses
Check whether the instalments you paid have been taken into account. Check agreed bonuses against their conditions. Note any discrepancies with the date, amount and related document.
Prepare a specific query
“My bill for the period … shows the meter reading …. My documented reading from … shows …. Please explain the calculation and check the discrepancy.”
Only add details that you can prove with your own documents. A draft reply does not yet resolve the bill.
Continue with Tunoo
- Upload the bill and relevant documents.
- Describe your specific question.
- Check the draft for correct amounts, dates and recipients.
- Explicitly approve attachments and sending.
- Set a reminder for a later follow-up query.
Source and context
Editorial status: 11 November 2026. Further source: Bundesnetzagentur: Rechnungen und Sperrungen.
This guide is about checking the details. It does not decide whether and when a specific amount has to be paid.