Have your documents ready
- The complete and legible invoice.
- Your insurance or contract number.
- Other requested documents, such as a treatment and cost plan.
- Any existing responses from the insurer on the same case.
Check the details before sharing
Check that the invoice belongs to the insured person, all pages are there and no edges have been cut off. Put together only the documents required for processing.
Use the right submission channel
The intended submission channels differ from insurer to insurer. Use the channel offered for this or instruct Tunoo within the required authorisation. Before each transfer, check the recipient, message and attachments.
Make sense of a response
Keep the response together with the submitted documents. If something is missing or an item is unclear, phrase a specific query. Reimbursement depends on the contract and the insurer’s assessment.
An uploaded or sent invoice does not mean that the insurer will cover it in full.
Tunoo supports the process
- Upload the invoice and describe your request.
- Prepare the submission with the necessary details.
- Approve sharing the documents.
- Check responses and submit additional documents if needed.
Source and context
Editorial status: 11 November 2026. Further source: Allianz: Rechnung bei der Zahnzusatzversicherung einreichen.
The linked source describes the procedure of one specific insurer. Do not apply its submission channels to other insurers without checking.